Support Portal Overview Guide

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website method-it.co.uk (our site), whether as a guest or a registered user.

Find out how to raise a ticket, login to the portal for the first time, check the status of your existing tickets, manage approvals and much more with our support portal video guides.

Support Desk

Remote Portal

Login now

1

How to log in for the first time

Login via a browser at https://supportdesk.method-it.co.uk/ with your username and password.

2

How to create a support ticket

Once logged in, tap 'contact support' and complete the form, we'll handle everything form there.

3

Tracking a support ticket

We provide regular email updates, or check the status by tapping the 'tickets' tabs.

4

How to view closed tickets

Tap 'Closed tickets' to view a history of all your closed support tickets.

5

Support ticket approvals

Tap the 'Approval' tab to view and approve tickets which require approval.

6

How to use the learning resource

This self-help resource can provide the answer you are looking for without raising a support ticket.